In the unlikely event that you have an issue with a product you have ordered from www.befastshop.co.uk – please contact us via email (befastshop.uk.@gmail.com) or via the ‘Contact Us’ page.
Once you have had a response from a customer service representative and a return has been agreed, please return your purchase by post and include a written explanation of the reason for your return on the reverse of your invoice. Remember to include this with the item(s) you are returning. Your input is important to us when we review our services and products for the future.
To be eligible for a return:
Be within 14 days of purchase Your item must be unused and in the same condition that you received it It must also be in the original unopened packaging
It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service. Please ensure that the postal service you use covers the value of your order. Return shipping costs are non-refundable. If the item is being returned due to our error and this has been agreed by a customer service representative, then any postage will be reimbursed.
Exchanges Policy:
You are welcome to exchange your item if it is unsuitable, but to be eligible your purchase: Must be within 14 days of purchase Your item must be unused and in the same condition that you received it It must also be in the original unopened packaging It is your responsibility to ensure that the item is returned to us in a safe and secure manner, we suggest that you use a recorded postal/courier service.
Please ensure that the postal service you use covers the value of your order. Return postage is at your own cost and risk. You have a legal obligation to take reasonable care of the goods while they are in your possession.
Return shipping costs are non-refundable. If the item is being returned due to our error and this has been agreed by a customer service representative, then any postage will be reimbursed..
